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Must I be there when my car is collected and delivered?

Not necessarily. At the time of your booking, you can designate a trustworthy person to represent you to hand the vehicle over on pickup and a person authorized to receive your car on delivery. These contact persons must be at least 18 years old and preferably be in possession of a driver’s license. This contact will be representing you and is responsible for handling the vehicle and signing off on the vehicle inspection report / delivery sheet.